Our Commitment to Privacy

At Between Us, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our anonymous mental wellness and support app.

Our core principle: Your anonymity is paramount. We've designed Between Us to allow you to share your thoughts and feelings without revealing your identity to other users.

Information We Collect

Account Information

• Email address (for authentication and account recovery)
• Display name (optional, never shown to other users)
• Language preferences
• Subscription tier (free, premium, or pro)

Wellness Data

• Daily mood check-ins and emotional tracking data
• Journal entries (private, never shared)
• Posts shared to the community (anonymous)
• Replies and support given to others (anonymous)

Technical Information

• Device type and operating system
• App usage analytics (anonymized)
• Error logs for debugging

How We Use Your Information

• To provide the service: Process your check-ins, journal entries, and community posts
• To maintain anonymity: Separate your identity from your shared content
• To improve the app: Analyze usage patterns to enhance features and user experience
• To communicate: Send important updates, security alerts, and feature announcements
• To provide support: Respond to your questions and troubleshoot issues
• To process payments: Handle subscription upgrades and credit purchases securely

Your Anonymity

When you share posts or replies in the community:

• Your identity is never revealed to other users
• Posts are displayed without your name or email
• We use internal identifiers to prevent abuse while maintaining your privacy
• Only you can see your own posts in your profile
• Even we (Between Us staff) cannot easily link your account to your anonymous posts

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share data only in these limited circumstances:

• Service providers: Trusted vendors who help operate our app (e.g., Supabase for database, payment processors)
• Legal requirements: When required by law or to protect safety
• With your consent: When you explicitly authorize data sharing

Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data transmission
• Secure cloud storage with Supabase
• Regular security audits and updates
• Limited employee access to personal data
• Two-factor authentication (coming soon)

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

1. Acceptance of Terms

By accessing or using Between Us ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the App.

These Terms constitute a legally binding agreement between you and Between Us. We reserve the right to modify these Terms at any time. Continued use of the App after changes indicates acceptance of the new Terms.

2. Eligibility

You must meet the following requirements to use Between Us:

• Be at least 13 years old (or the age of digital consent in your jurisdiction)
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the App under applicable laws
• Provide accurate information during registration

If you are under 18, you represent that you have parental or guardian consent to use the App.

3. Account Registration and Security

Account Creation

To use certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in harmful behavior. You may delete your account at any time through the App settings.

4. Community Guidelines

Between Us is a safe space for mental wellness support. You agree to:

• Be respectful, kind, and supportive to all community members
• Not post harmful, abusive, hateful, or discriminatory content
• Not share personal information that could identify you or others
• Not impersonate others or misrepresent your affiliation
• Not spam, advertise, or promote commercial activities
• Not share content that encourages self-harm or illegal activities

5. Subscription and Payments

Subscription Tiers

Between Us offers three tiers:

• Free: Basic features with limited daily posts
• Premium: Unlimited posting, priority support, and advanced features
• Pro: All Premium features plus exclusive content and early access to new features

Billing

• Subscriptions are billed monthly or annually based on your selection
• Payments are processed securely through our payment providers
• You may cancel your subscription at any time
• Refunds are provided in accordance with our refund policy

6. Disclaimer of Warranties

Between Us is provided "as is" without warranties of any kind. While we strive to provide a safe and supportive community, we do not guarantee that the App will be error-free, secure, or uninterrupted.

Important: Between Us is not a substitute for professional mental health care. If you are experiencing a mental health crisis, please contact a qualified healthcare provider or emergency services.

7. Contact Us

If you have questions about these Terms, please contact us: